Privacy Policy
We collect and generate various data points about you.
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Data by which you are identified is termed as “Personal Data”. Personal Data does not include any information that is freely available or accessible in public domain. Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us. We are also governed by Spanish Law as to maintain the privacy of your Personal Data.
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I. Personal Data:
Personal Data we may collect from you are as under:
1. Personal details (e.g. name, contact details, residential address, date of birth, documents such as identity card / passport details / driving license, and/or education details) needed to open account with us and/or avail other services from us.
2. Your account details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.
3. financial details (e.g. income, expenses, and/or credit history) needed as part of application request for some of our services.
4. Images of documents/ photos required to open and maintain account with us and/or avail our services from us.
5. voice recordings of our conversations with our customer care agent with you to address your queries/grievances.
6. KYC Documents are required when the limit of transactions reached above 1000€/year/user. KYC documents are verified by the third party to avoid misuse of the account.
7. Specimen signature(s) for processing of your instructions received by us through our various payment channels
8. opinions provided by you to us by way of feedback or responses to surveys
9. Information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
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II. Storage of Personal Data:
We store and process your Personal Data on agreeing upon your consent to store the data as per GDPR policy. Link: https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_en.html
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III. Sharing of your Personal Data:
Any Personal Data that we have access to shall never be shared without your consent. In various processes / submission of applications / availment of product offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
1. Only for enabling the provision of the banking services availed by you, strictly on a “need to know” basis and subject to applicable laws.
2. It is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
3. It is required by banks/financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
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IV. Usage of Your Personal Data:
We use your Personal Data in our business/banking activities for providing our or our partners’ products/services and to perform, among other actions, the following:
1. To facilitate the banking transactions or report on these transactions.
2. To undertake research and analytics for offering or improving our banking services and their security and service quality.
3. To check and process your applications submitted to us for banking services and/or instructions or requests received from you in respect of these services.
4. To share with you, updates on changes to the banking services and their terms and conditions.
5. To take up or investigate any complaints/claims/disputes.
6. To respond to your queries or feedback submitted by you.
7. To verify your identity for us to provide banking services to you.
8. To carry credit checks, screenings or due diligence checks as lawfully required by us.
9. To monitor and review banking transfer services from time to time.
10. To undertake financial/regulatory/management reporting, and create and maintain various risk management models.
11. To conducting audits and for record keeping purposes.
12. To selective offers and promotions.
13. We do not store the bank account.
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.
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V. Purging of your Personal Data:
1. We retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed-off by us except for any record retention required as per Law 10/2010, of 28 April, prevention of money laundering and terrorism financing (http://www.tesoro.es/sites/default/files/leyes/pdf/Law10-2010.pdf)
2. The PMLA (Prevention of Money Laundering Act Law 10/2010) guidelines i.e. article 3, 17, 18, 19, 21, 24 and 25 require your transaction logs to be stored post the deletion of an account. In the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be suggested by the law of the land to retain your Personal Data for longer periods.
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VI. Cookie Policy:
1. Please note that a COOKIE is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
2. We may use cookie and tracking technology depending on the features offered.
3. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
VII. Links to other websites:
Our app may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites privacy policies when visiting these websites.
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VIII. Reasonable Security Practices and Procedures:
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption from CYBER SECURITY and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time. We have provided multiple levels of security to safeguard your app by Login/Logout option and AppLock, fingerprint feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication/OTP. Please do not share your KiePay app login, password and OTP details with anybody.
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IX. Contact us:
You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to our Nodal Officer at dataprotection@KiePay.com
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X. Policy Review & Updates:
This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://www.KiePay.com /PrivacyPolicy.html. In this policy, the words WE, OURS and/or US refer to KiePay or TAKEEASY SHOP S.L. and YOU and/or YOUR refer to our customers.
OFFICE ADDRESS:
TAKEEASY SHOP S.L. Carrer De Sugranyes 1,Ent 4 Barcelona,Spain Post Code: 08028​